New Sites - All new sites are fully billed upon completion. Deposits will be subtracted from total. Invoices are due upon receipt unless prior arrangements have been made.
Monthly Maintenance and hosting fees - All hosting fees, editing, updates and custom work done on your site (other than graphics) will be billed on the 1st of every month and is DUE UPON RECEIPT. No exceptions.
Graphics - Initial package must be prepaid. All additional graphics are billed upon completion and is DUE UPON RECEIPT. No exceptions. All graphics used on any website must be given credit on said website.
Invoicing - You will be invoiced via email only. Please print and save all invoices for your records. If we have to send you copies of invoices you will be charged. Upon your first invoice you will be provided with information and instructions on how to pay. Please note that the following applies:
7 days past due results in access restriction. $15/late fee
10 days past due results in account deactivation. $25/late fee
20 days past due results in account termination. $50 reinstatement fee
You will be notified via email if your account is past due however we are not obligated to this. It is the customer's responsibility to ensure timely payments are made. If you change email addresses or your credit card or billing information has changed you must inform us ASAP. If your account has been deactivated due to non-payment a $25 reactivation fee will need to be paid along with all fees due to make your account current. If your account has been deleted due to non-payment, a $50.00 reconnection fee will need to be paid plus all fees due to make your account current. (Bluebrad) will show on your statement as the merchant charging your credit card.)
Delinquent Accounts In the unfortunate event that you or your company does not comply with our billing policy for any and all services and your payment is not received on time, your site, including graphics will be pulled down and a delinquent notice will be posted. No Exceptions.
Terminating accounts If you decide to terminate your hosting account on the server you must notify us 5 days prior to the end of the month. Any account left active past the first of any given month is responsible for the hosting dues for that month. There is no prorating of monthly fees upon your leaving if you request your account closed or we close your account due to lack of payment prior to the last day of the month. We provide a monthly service and there are no refunds. You are responsible to notify us immediately if you transfer your domain off the server, or you allow your domain to expire. (see domain liability statement below) - any account left active past the first of the month is responsible for that months hosting fees whether your domain still hosts on our server or not. If you transfer your domain off the server before the end of any given month we have the right to shut your hosting account down due to lack of use.
